Cancellation & Refunds Policy

🔄 Cancellation & Refunds Policy – Glamazo

Thank you for shopping with Glamazo. This Cancellation & Refunds Policy explains how cancellations, returns, and store credits are handled for orders placed on www.glamazo.com.

1. Order Cancellation Policy

1.1 Cancellation Window

  • Customers may cancel their order within 48 hours of placing it.

  • After 48 hours or once the order has been dispatched, cancellation is not possible.

1.2 How to Request a Cancellation

To cancel your order, contact us at:
📧 support.glamazo.com@gmail.com
Please include your Order ID in the email.

1.3 Refund for Cancelled Orders

    • Approved cancellations will be refunded to the original payment method (bank / UPI / card) used at checkout.

    • Refunds are processed within 5–7 business days after approval.

2. Return & Replacement Policy

We accept returns only if the product delivered is damaged or defective.

2.1 Conditions for Eligible Returns

  • Return request must be raised within 5 days of delivery.

  • The returned item must be:

    • Unused

    • In original packaging

    • Accompanied by proof of damage (clear photos)

2.2 Non-Returnable Cases

We do not accept returns for:

  • Size issues

  • Customer preference (“don’t like the product”)

  • Minor variations in color or finish

  • Normal wear and tear

2.3 Return Shipping

  • Glamazo will arrange and pay for return shipping for damaged or defective products.

3. Refund Process

3.1 Refund Method

  • All approved refunds are issued directly to the customer’s bank account / original payment method.

  • No store credit refunds are provided.

3.2 Refund Timeline

  • Refunds are processed after quality inspection of the returned item.

  • Once approved, the amount will be credited within 5–7 business days (timeline may vary based on the bank or payment provider).

4. Damaged or Incorrect Product Received

If you receive a damaged or defective product:

Steps to follow:

  1. Email us within 24–48 hours of delivery at support.glamazo.com@gmail.com

  2. Include:

    • Order ID

    • Clear photos of the product

We will arrange a return pickup and issue store credit after verification.

5. Final Decision Authority

Glamazo reserves the right to:

  • Approve or reject cancellation and refund requests

  • Make the final judgment in case of suspicious or incomplete return claims

6. Contact Us

For cancellation or refund-related questions:
📧 support.glamazo.com@gmail.com